GCI Security is able to offer the highest level of security services by being dedicated and responsive to the needs of our customers. We take a unique approach to customer service by looking at our clients as partners—not account numbers. Using our high personnel standards and management training, we achieve maximum customer satisfaction.
GCI Security’s Five-Star Focus
At GCI, we have built our company using a “Five-Star Focus” that centers on:
Responsiveness – Our clients communicate directly with the company’s highest rung of management to ensure that each client has a built-to-suit security plan in place. Our 24-hour dispatch center gives our clients the opportunity to speak to a security guard at any time and we ensure that all issues are responded to and resolved quickly. Client accounts are treated individually and no customer is lost in the shuffle, thus allowing us to provide unbeatable security coverage.
Experience and Expertise – A security company must be knowledgeable and experienced to provide the highest quality of security guards and services. GCI Security offers over 20 years of proven reliability, quality management and reliable security and police officers with decorated backgrounds.
Reliability – We offer our security guards and officers better compensation than most in the industry, which has been proven to lead to higher performance, better service quality and pride in one’s work.
Advanced Technology – GCI Security offers GPS monitoring services for all security patrols. We focus on state-of-the-art technology to help our security guards provide the highest quality of protection. Using advanced surveillance technology, high-definition cameras, remote live monitoring and long-term surveillance video storage services—up to 365 days—we provide clients with technology not commonly available anywhere else in the industry.
Affordability – GCI may pay our officers some of the highest wages in the industry and offer the latest technology in video surveillance, but we also maintain a level of affordability that our competitors cannot. Our unique pricing structure offers our clients the best of our security guards and surveillance services at an affordable rate.
Values and Service Guarantees
All GCI Security officers adhere to our Five-Star Focus and quality standards. These are designed specifically to provide our clients with unparalleled security services and value. Our company takes pride in the training we give each security guard and we take equal pride in the dedication and commitment our guards bring to our company and clients each day.
GCI Security pledges to our clients:
- Our officers will always offer friendly but effective security services.
- We will always maintain a professional appearance.
- Our officers, dispatchers and management personnel will always be great communicators.
- We will respond to issues quickly and professionally.